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Sample Terms & Conditions Template (UK Small Business)

  • Writer: Network Admin
    Network Admin
  • Sep 16
  • 2 min read

Updated: Sep 18



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If you run a small business in the UK — whether you sell handmade products online, offer professional services, or run a local shop — having clear Terms & Conditions (T&Cs) is one of the simplest ways to protect yourself and build trust with customers. While it’s not always a strict legal requirement to publish T&Cs on your website, UK law does require you to give certain information to your customers before they buy. To help you get started, we’ve created a free Terms & Conditions template for UK small businesses that you can adapt to your own needs.



Terms & Conditions (T&Cs) of XYZ


1. About Us


[Your Business Name]

[Business Address]

[Email Address]

[Phone Number]

VAT number (if registered): [Insert]


2. Our Services/Products


We provide [brief description of your goods/services].Full details of what’s included are set out on our website/webpage/zpage or agreed with you before purchase.


3. Prices & Payment


  • All prices are stated clearly before you place an order.

  • Payment must be made [insert when — e.g. at time of order / on completion].

  • Prices include VAT where applicable.


4. Delivery / Service Times


  • Goods are usually delivered within [insert timeframe].

  • Services will be carried out on the agreed date(s).


5. Cancellations & Refunds


  • If you buy online, you have the right to cancel within 14 days of receiving your order (except for perishable or customised items).

  • For services, you can cancel within 14 days of booking unless the service has already started.

  • To cancel, contact us at [email address].

  • Refunds will be issued within 14 days of cancellation where applicable.


6. Returns


If goods are faulty or not as described, you are entitled to a replacement or refund in line with your legal rights.


7. Complaints


If you have a complaint, please contact us at [email address]. We aim to respond within [X] working days.


8. Liability


We are not responsible for loss or damage that is not reasonably foreseeable. Your statutory rights are not affected.


9. Changes to These Terms


We may update these Terms from time to time. The latest version will always be published on our website.




Important


This is just a simple starting point. Businesses should adapt it to their own processes, and some sectors (e.g. food, financial services, health & beauty) may have extra rules.


Clear Terms & Conditions not only keep your business legally compliant, they also set the right expectations with customers and reduce the risk of disputes. Our template is designed as a simple starting point — make sure you adapt it to your specific products or services, and seek professional advice if needed.


If you want to read more about the legal aspects of T&Cs please look at out blog post: Do You Have to Publish Terms & Conditions on Your Website in the UK?


Legal Disclaimer


We are not lawyers, and the information provided in this blog post is for general informational purposes only. It does not constitute legal advice and should not be relied upon as such.


Laws and regulations can change, and requirements may vary depending on your specific business or industry. You should seek professional legal advice before publishing or relying on any Terms & Conditions for your business.

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